Privacy Policy

Who we are

Carpet Dyeing Doctor is a carpet dyeing, color correction and carpet repair company operating from Dallas, Texas and serving the Dallas–Fort Worth metroplex. This policy covers this website and the inquiries we receive through it. It doesn’t cover any third-party site we link to.

Throughout this policy, "we", "us" and "our" mean Carpet Dyeing Doctor. "You" means anyone visiting this site or contacting us through it.

Information you give us

We only ask for what we need in order to quote and carry out the work. When you submit the quote form or contact us, that’s typically:

Your name, so we know who we are talking to.

Your phone number and email address, so we can reply with an estimate.

Your property address, city or ZIP code, so we can confirm it’s inside our service area and route the visit.

A description of the carpet problem, and any photographs you choose to send.

Whether the property is a home, a rental, or a commercial or managed property.

Photographs you send are used to assess the work and, with your permission, may be used as before-and-after examples. We’ll always ask separately before using a photograph publicly, and we don’t publish addresses alongside them.

Information collected automatically

Like most websites, this one records basic technical information when you visit: the pages you view, the approximate region you’re visiting from, your browser and device type, and the site or search that referred you. This is used in aggregate to understand which pages are useful and whether the site is working properly.

We use website analytics for this purpose. Analytics cookies and similar technologies may be set by those tools. You can block or delete cookies in your browser settings; the site will still function, though some usage measurement will be lost.

How we use your information

We use what you give us to do the following, and nothing else:

Reply to your inquiry and prepare a written estimate.

Schedule, carry out and invoice the work.

Keep a record of the job, including before-and-after photographs, for warranty and quality purposes.

Contact you about work in progress, or to follow up on an estimate you haven’t responded to.

Meet our legal, tax and insurance obligations.

We don’t use your information for automated decision-making, and we don’t build advertising profiles from it.

Marketing and text messages

If you give us your phone number in order to get an estimate, we use it to discuss that job. We won’t add you to a marketing list without asking you first, and we don’t send marketing text messages to numbers given to us for a quote.

If you do opt in to updates, every message will include a way to stop them, and stopping is immediate. Asking us to stop marketing never affects our ability to contact you about work that’s actually booked.

Who we share information with

We don’t sell your personal information, and we never have. We share it only where it is necessary to run the business:

Service providers who operate our website, forms, customer records, email and phone systems, and who are only permitted to use the data to provide those services to us.

Payment processors, if you pay by card. We don’t store full card numbers ourselves.

Subcontracted technicians or installers assigned to your job, who receive only what they need to do the work.

Professional advisors, insurers, or authorities where we are legally required to disclose.

If the business is ever sold or merged, customer records may transfer as part of it. You would be told before that happened, and this policy would continue to apply to information collected under it.

How long we keep it

Inquiries that don’t become jobs are kept only as long as they’re useful for following up, then deleted. Records of completed work are kept longer, because they support the warranty on the work and our tax and insurance obligations.

You can ask us to delete your information at any time. Where we’re legally required to keep a record (a completed invoice, for example) we’ll tell you that, keep only what is required, and delete the rest.

Your choices and rights

Whatever state you’re in, you can ask us to do all of the following, and we won’t charge you or treat you differently for asking:

Tell you what personal information we hold about you.

Correct anything that’s wrong.

Delete your information, subject to records we must legally keep.

Stop sending you marketing, without affecting work already booked.

Provide a copy of what you gave us.

Texas residents, and residents of other states with comparable laws, may have additional statutory rights. We apply the rights above to everyone regardless of where they live, because it’s simpler and fairer than sorting people by state.

Children

This site is intended for adults arranging work on a property. We don’t knowingly collect information from anyone under 13. If you believe a child has given us information, contact us and we’ll delete it.

Security

We take reasonable measures to protect the information we hold, including limiting internal access to those who need it. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we’ll tell you promptly if a breach affects your information in a way that requires notification.

Changes to this policy

If this policy changes, the updated version will be posted here with a new date at the top. Material changes to how we use your information will be described rather than quietly substituted.