Accessibility Statement

Our commitment

We want anyone to be able to find out what we do, understand whether we can help with their carpet, and get in touch, regardless of how they browse the web or what assistive technology they use.

We treat accessibility as part of building the site properly rather than as a feature added at the end. When we find something that excludes people, we fix it.

The standard we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This is the standard most commonly referenced in US accessibility practice and the one we hold ourselves to.

We describe this as our target rather than a certification. The site hasn’t been through a formal third-party audit, and we’d rather say so plainly than imply a conformance level we haven’t verified.

What we have done

The following are built into the site:

Text and background colors chosen to meet contrast requirements, including on dark sections and colored buttons.

Real headings in a logical order, so screen-reader users can navigate by structure rather than reading everything.

Every interactive element reachable and operable by keyboard, with a visible focus indicator.

Navigation menus and accordions that work with keyboard and assistive technology, not only with a mouse.

Layouts that reflow rather than break when text is enlarged or the window is narrow, including on phones.

Descriptive link text, so a link makes sense read on its own instead of saying "click here".

Descriptive alternative text on meaningful images, with decorative images marked so they’re skipped.

Form fields with visible labels, and errors explained in words rather than by color alone.

What we know needs work

Being honest about the gaps is part of the statement:

Photographs are still being added to the site. Each needs alternative text that describes the carpet condition, not just the word "carpet".

Before-and-after image pairs need captions that convey the difference in words, so the comparison isn’t visual-only.

The site hasn’t had a formal third-party accessibility audit or testing with a range of assistive technologies.

We can’t control the accessibility of third-party content, such as an embedded map or a review widget, though we do choose what to embed.

This list is updated as items are resolved rather than left to go stale.

Getting in touch another way

If the site isn’t working for you, the phone always is. Call us during business hours and we’ll take the details of your carpet, answer questions, and arrange a free inspection without you needing to use the website at all.

If you would rather not use a form, you can simply describe the problem by phone or email and we’ll handle the rest. No one should have to fight a website to get an estimate.

Reporting a problem

Tell us the page you were on, what you were trying to do, and what happened, plus the browser or assistive technology you were using, if you know it. That’s usually enough for us to reproduce and fix it.

We aim to acknowledge reports within three business days and to fix or offer a workaround as quickly as we practically can. If a fix will take a while, we’ll tell you how you can get what you need in the meantime.